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We can't do it alone.

Lifeline Newcastle & Hunter is reliant on the generosity of our community and corporate partners to support the delivery of crisis support and suicide prevention services.

Thank you.

Lifeline

Major Supporter

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Upper Hunter Supporter

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Corporate Supporters

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Telephone Counselling - make a difference

Telephone Counselling About Lifeline’s Telephone Counselling Service

Since the creation of Lifeline with the telephone counselling service in 1963, the mission of providing telephone access for crisis support, suicide intervention and community services remains unchanged.
Changing technology has, however, provided improved access to these services.

Lifeline Newcastle & Hunter (LLNH) commenced telephone counselling in 1966 and has since expanded the service it provides to the community.

LLNH is part of the national telephone counselling service that operates twenty four hours per day, seven days per week along with 41 other centres and a number of sub centres situated across Australia. Lifeline also has an international based service with a number of centres in different countries.

Being a Lifeline Volunteer Telephone Counsellor

As a value’s based organisation, our values and mission inform our services and activities within the organisation and the community. Therefore Telephone Counsellors are required to adhere to Lifeline’s values and mission.

Inherent in the role of a Telephone Counsellor is their ability to be non-judgemental, empathetic and respectful in connecting with callers. These qualities are sustained by the personal attributes that the Telephone Counsellor brings to the service.

Volunteering can be a valuable and enriching way to contribute to your community whilst learning more about yourself personally. It can be a great way to up-skill in order to re-join the workforce after a break. It can be a means to learn skills, to meet new people and at the same time, find friendship and fellowship with other Telephone Counsellors.

Volunteering can provide on-the-job training for job seekers or offer experience in a busy working environment. Lifeline can also provide a productive and enjoyable opportunity for retirees.

Don’t lose those skills! Share them by joining our happy Lifeline family and at the same time give something back to the community!

Upcoming Telephone Counselling Courses

Applications for the next Telephone Counselling course close on the 13th June, 2012.

The orientation evening is on Monday, 18th June, 2012 from 5.30pm to 9.00pm and this session is a compulsory part of gaining entry into the course

If applicants are accepted into the course – the following compulsory training dates and times appear below:

ASIST Living Works – Compulsory Suicide Training
Friday, 22nd & Saturday 23rd June, 2012, 8.45am – 5.00pm (both days)

Then, the following Saturdays from 9am - 4pm:

  • Saturday, 30th June, 2012
  • Saturday, 7th July, 2012
  • Saturday, 14th July, 2012
  • Saturday, 21st July, 2012
  • Saturday, 28th July, 2012
  • Saturday, 4th August, 2012
  • Saturday, 11th August, 2012
  • Saturday, 18th August, 2012
For all Trainees offered a position as a Telephone Counsellor attendance is required at the:
Compulsory Stage 2 Day - Saturday, 25th August, 2012, 9am – 5pm
(Location to be notified)

Then all Probationary Telephone Counsellors need to be available on a fortnightly basis for the next 3 months to attend their supervised shifts.
(Location to be notified)


The final Telephone Counselling Course for 2012 will commence with an orientation evening on Monday 10th September, 2012.

Applications for this course close on the 5th September, 2012.

If applicants are accepted into the course – the following compulsory training dates and times appear below:

ASIST Living Works – Compulsory Suicide Training
Friday, 21st & Saturday 22nd September, 2012, 8.45am – 5.00pm (both days)

Then the following Saturdays from 9am - 5pm:
  • Saturday, 29th September, 2012
  • Saturday, 6th October, 2012
  • Saturday, 13th October, 2012
  • Saturday, 20th October, 2012
  • Saturday, 27th October, 2012
  • Saturday, 3th November, 2012
  • Saturday, 10th November, 2012
  • Saturday, 17th November, 2012
For all Trainees offered a position as a Telephone Counsellor, attendance is required at the
Compulsory Stage 2 Day - Saturday, 24th November, 2012, 9.00am – 5.00pm
(Location to be notified)

Then all Probationary Telephone Counsellors need to be available on a fortnightly basis for the next 3 months to attend their supervised shifts.
(Location to be notified)

Like to Join?

Please call Lifeline Newcastle & Hunter today on 4940 2000 or use the form below to register your interest and a Lifeline Newcastle & Hunter representative will contact you with further information.

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Please copy the letters from the grid to the box.
 

24a Bryant Street
Tighes Hill NSW 2297
(PO Box 275 Mayfield NSW 2304)

Email reception@lifelinehunter.org.au
Ph (02) 4940 2000
Fax (02) 4940 2010

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