Lifeline

Refund Policy

New Items

Please choose carefully. Lifeline Newcastle & Hunter does not give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund or exchange where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Please retain your receipt for proof of purchase.

Second-Hand Clothing and Goods

Whilst Lifeline Newcastle & Hunter endeavours to ensure that items sold in the eight Hunter-based Lifeline Shops are of merchantable quality, second-hand goods are classed as seconds and are therefore non-refundable.