Lifeline

24 Hour Counselling -131114

Lifeline’s 13 1114 service is staffed by trained volunteer Telephone Counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia.

Volunteer Telephone Counsellors operate from Lifeline Centres in every State and Territory around Australia. Lifeline answers around 450,000 calls per year from people needing emotional support. Lifeline Newcastle & Hunter answers around 11,000 of these calls per year.

Anyone can call Lifeline.

The 13 1114 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. We also provide information about other support services that are available in communities around Australia.
Somewhere in Australia there is a new call to Lifeline every minute.

People call about many problems and the needs of callers may vary across genders and age groups and between rural and metropolitan areas.

Lifeline’s Telephone Counsellors are ready to talk and listen no matter what the problem might be. They are trained to offer emotional support in times of crisis, which includes when callers may be feeling down.

“Sometimes it helps to just know that someone is listening, that you never have to be alone”.

If you feel that you might need telephone counselling, you can call about anything that might be troubling you. If you feel you, or someone you know may be at risk or just need someone to listen, call Lifeline now on 13 1114.
Some of the issues that people call Lifeline about include:

• Family and relationship issues
  
• Mental Health Concerns
  
• Suicide Prevention and Support
  
• Abuse and violence
  
• Loneliness
  
• Life direction

What to expect when you call Lifeline

Lifeline provides a confidential service.

Volunteer Telephone Counsellors will listen, support and assist you to clarify for options and choices for yourself. Counsellors may also provide you with information about community services, or other Lifeline services, which you may find useful.

Lifeline’s policy is to preserve life wherever possible. If your life or safety, or that of someone else is at imminent risk it is possible that your rights to confidentiality may not be upheld. An ambulance or the police may be involved if there is real concern that you are unable to contact these agencies yourself.

For more details read our Privacy Statement on Lifeline Australia’s website.

Lifeline volunteer Telephone Counsellors are trained and supported to provide assistance to others.

Calls costs

Land line calls to Lifeline are the cost of just a local call.

Thanks to a joint agreement between the three major mobile carriers - Telstra, Optus and Vodafone Hutchison, calls to Lifeline's 24-hour crisis support service are now FREE.


Kids Help Line

If you're under 18 years of age you may consider contacting Kids Help Line on 1800 55 1800. Kids Help Line provide access to telephone counselling, web counselling and email counselling. Visit www.kidshelpline.com.au to find out more.

Privacy

The privacy of our callers is very important.

We have a detailed policy regarding your privacy, which you can read on Lifeline Australia’s website.