24 Hour Telephone Crisis Support - 13 11 14
Trained Crisis Supporters are ready to take calls Australia wide 24-hour a day, seven days a week.
If you, or someone you know needs crisis support, call Lifeline now on 13 11 14.
Demand for our 13 11 14 telephone crisis service is high, so please stay on hold. We do our best to answer every call as soon as possible.
Did you know you can also contact us online via a one-on-one online chat?
https://www.lifeline.org.au/crisischat operates 7pm - 4am AEST
The 13 11 14 service respects everyone’s right to be heard, understood and cared for. We also provide information about other support services that are available in communities around Australia. People call about many problems and the needs of callers may vary across genders and age groups and between rural and metropolitan areas.
Somewhere in Australia there is a new call to Lifeline every minute.
Volunteer Telephone Crisis Supporters operate from Lifeline Centres in every State and Territory around Australia. Lifeline answers over one million calls per year from people needing emotional support. Lifeline Hunter Central Coast answers over 27,000 of these calls per year.
Lifeline’s Telephone Crisis Supporters are ready to talk and listen no matter what the problem might be.
“Sometimes it helps to just know that someone is listening, that you never have to be alone”
Some of the issues that people call Lifeline about include:
- Family and Relationship Issues
- Mental Health Concerns
- Suicide Prevention and Support
- Abuse and Violence
- Life Direction
Call Us Today
Calls to 13 11 14 From Landlines Are Charged at The Cost a Local Call
Calls to 13 11 14 From Mobiles Are Free
Pre-Paid Customers Who Are Out Of Credit Will be Connected to 13 11 14 Until The Pre-Paid Service Is Suspended
* Additional Charges May Apply for Some Home Phone Plans
Support From NSW Health
Lifeline Hunter Central Coast's Telephone Crisis Supporter Service is supported by the proceeds of our nine Lifeline Shops, fundraising events, community and corporate donations and Toby Fund donors.
Commencing 2011/2012, the NSW Ministry of Health agreed to provide a grant of $2M per year over a 4 year period to support Lifeline’s NSW Centres in providing the 131114 crisis support telephone service 24 hours 7 days, at or above the minimum levels of service.
For a number of years Lifeline Hunter Central Coast has received a grant from Hunter New England Local Health District to help provide the 13 1114 crisis support telephone service.
What to expect when you call Lifeline
Lifeline provides a confidential service.
Volunteer Telephone Counsellors will listen, support and assist you to clarify for options and choices for yourself. Counsellors may also provide you with information about community services, or other Lifeline services, which you may find useful.
Lifeline’s policy is to preserve life wherever possible. If your life or safety, or that of someone else is at imminent risk it is possible that your rights to confidentiality may not be upheld. An ambulance or the police may be involved if there is real concern that you are unable to contact these agencies yourself.
For more details read our Privacy Statement on Lifeline Australia’s website.
Kids Help Line
If you're under 18 years of age you may consider contacting Kids Help Line on 1800 55 1800. Kids Help Line provides access to telephone counselling, web counselling and email counselling. Visit www.kidshelpline.com.au to find out more.
Client / Participant
"You really did save my life tonight. I was very very close to doing something silly."
"I thought no one could help me and I felt so desperate,
but talking to someone was the first step to getting my life back."
"The perspective offered in my lowest moments,
gave me the strength to continue at moments when I could otherwise have given up."
Jenna"I never knew it would bring so much relief to talk to someone who cared"
John"Thank you for that information and thank you for talking to me.
I actually feel a bit better getting it out of my system and saying how I really feel."
Kathy"I want to compliment Lifeline for the professional and caring approach. I was very impressed with the service I received yesterday.
I'd also like to say that many years ago Lifeline literally saved my life when I was in a very dark place. Thank you."
Katie"Thanks heaps for your help, I feel calmer and a lot less like harming myself now."
Matt"I even feel better typing to you tonight - I feel like I have taken some action.
I was a bit scared of calling; but find online chatting less scary. What a great idea."
Renee"Thank you for having such wonderful people taking time to help others."