Accidental Counsellor Foundations - 2 day course, 26th and 27th February

Start Date: 26/02/2018

Time: 9:00am - 4:30pm

Venue: Lifeline Centre - Wyoming

Price: $455. Special Offer - two for the price of one.

Details

Special offer.  Book yourself in and bring along a colleague for free!  Arrange with Jaylene Moreau 4320 7400 or Jaylene@lifelinecc.org.au 

This is a 2-day workshop, participants must be available to attend on the 26th & 27th February 2018

Please note, we limit places per one organisation at our Accidental Counsellor Foundations workshops to five. For larger workplace groups, speak to us about conducting your own dedicated workshop.

The Accidental Counsellor Foundations Workshop will provide you with necessary skills and tools to be able to step into the shoes of an accidental counsellor momentarily, respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available.

In community services work, we may often be the first point of contact for someone in crisis needing immediate assistance. Even without a formal qualification in counselling, a toolbox of counselling techniques and questioning frameworks provides the necessary support to clients when they are anxious, angry, experiencing loss or in a challenging time in their life.

Participants gain a greater understanding of how to communicate more effectively and learn strategies to help foster effective and trusting relationships with clients or peers. In this workshop, we ask participants to reflect on personal values and beliefs and how they influence interactions with clients. How you respond will create an impact on the person in need of support or assistance and often determine the outcome of your interactions. The workshop is flexible and interactive, encouraging participants to ask questions, share their experiences, practise skills and engage in self-reflection.

2 Day Workshop

• Module 1 The Accidental Counsellor
• Module 2 Barriers to listening
• Module 3 Values and beliefs
• Module 4 Understanding emotional crisis
• Module 5 Understanding conflict
• Module 6 Dealing with behaviours of concern
• Module 7 Professional boundaries
• Module 8 Self-care

The workshop is flexible and interactive, encouraging participants to ask questions, share their experiences, practise skills and engage in self-reflection. The Accidental Counsellor Foundations Workshop can be delivered as either a one-day condensed version, or a two-day more comprehensive workshop.

By the end of this workshop, participants will be able to:

• Comprehend how values can get in the way of good listening
• Differentiate between effective communication and counselling
• Determine the urgency of a situation by utilising appropriate assessment skills
• Engage empathetically with others using specific counselling and communication skills such as rapport building, reflection of feelings, paraphrasing, active listening
• Develop specific questioning techniques to suit different situations
• Identify and respond appropriately to ethical dilemmas
• Be ethical in your approach when dealing with sensitive information
• Be able to set boundaries and limits yet still maintain an appropriate level of involvement
• Appreciate the importance of debriefing and caring-for-you-as-carer after emotionally-charged interactions.

If you can’t take 2 days to attend the extended version, you need not miss out!

Our 1-day condensed workshop is an abbreviated version of our telephone crisis support training and covers active listening skills, communication techniques and so much more.